Aged Care Watchdog Flags Compliance Failures at Clovelly Provider

An aged care watchdog has found Elderly Home Care Solutions, a home care provider in Clovelly, non-compliant with all eight Quality Standards, raising concerns over staff competency, outdated care plans, infection control, and inadequate training. 



The September 2024 inspection raised concerns over staff competency, outdated care plans, infection control, and inadequate training.

The Aged Care Quality and Safety Commission has issued 19 requirements for the provider to meet in order to regain compliance. The audit forms part of routine regulatory checks ensuring aged care services meet national safety and quality benchmarks.

Aged Care Quality and Safety Commission
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Key Areas of Non-Compliance

The inspection revealed significant shortcomings in multiple areas:

  • Staff Qualifications and Training – Some employees lacked the necessary qualifications or ongoing training to perform their roles.
  • Care Planning and Risk Management – Many care plans were outdated, failing to assess risks related to falls, nutrition, hydration, and skin integrity.
  • Daily Support Services – Staff reported care plans did not always reflect the actual services provided.
  • Infection Control Measures – The provider lacked an outbreak management plan, raising concerns over disease prevention strategies.
  • Governance and Compliance Oversight – Gaps in governance meant non-compliance issues were not proactively addressed.

Provider’s Response and Action Plan

Following the report, Elderly Home Care Solutions has implemented an improvement plan to address the compliance failures. Measures include:

  • Enhanced staff training to ensure qualifications and competency levels meet standards.
  • A review of subcontracting arrangements to verify staff credentials.
  • Updating induction and onboarding processes to better prepare workers.
  • Revising care plans to reflect accurate, up-to-date information for each client.

A spokesperson for the provider acknowledged the need for improvements but highlighted that client satisfaction remains high. According to the report, client feedback was overwhelmingly positive, despite the operational shortcomings identified.

Clovelly aged care
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Regulatory Oversight and Next Steps

The Aged Care Quality and Safety Commission monitors providers to ensure compliance with national aged care standards. Elderly Home Care Solutions is expected to meet the 19 improvement requirements before regaining full regulatory approval.



The Commission’s response to non-compliance is risk-based and proportionate, prioritising the safety, health, and well-being of aged care recipients.

Published 31-Jan-2025